Returns & Exchanges
HOW DO I RETURN OR EXCHANGE AN ITEM?
We do not offer money back returns. Merchandise is only eligible for exchanges or store credit in a form of a gift card.
Making an Exchange
Exchange requests must be made within 30 days of the order receipt for merchandise purchased at full retail price.
You may submit your exchange request here . Customer is responsible for all shipping costs to our warehouse and back.
Print Return form Here. Drag the form onto your desktop then print.
If you are exchanging an item due to a mistake made by Just Enaj, we will pay the shipping cost to send a replacement item to you. Please note clearance item where item was swapped for color or sizing is not a error on our part. Please refer to clearance policy. The replacement order will be sent via Standard USPS Delivery.
Please note we are unable to send Return labels on any international order.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. Exchanges may take up to 6 weeks for processing if item is unavailable and requires production on it.
All returns must be returned to:
This address can only be used to return items purchased at JUSTENAJ.COM.
We will notify once we receive, process and ship your item.
If you need additional exchange help, contact a Customer Service Representative via e-mail us at firstname.lastname@example.org
We suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.
Exchange shipping domestic payment link.
International orders must INSURE packages and ship with tracking.
STORE CREDIT/ GIFT RETURNS
If you return an item and do not want an exchange, you will be issued an online gift card. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available.
Same return/exchange policies apply to gift recipients who would like to return the Just ENAJ merchandise for store credit or an exchange.
DAMAGE TO ITEMS BY CONSUMER.
ALL MERCHANDISE IS INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN.
Please note that bandage items and other delicate material used in our garments are not subject to returns or exchanges if they are damaged while trying on. Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not accept returns or exchanges on it. Please note that bandage is pressed then packaged at times this will cause silverlike or white marks on fabric please steam prior to use to remove any of the markings. The garment is not stained.
Sale items, discounted items, customized, swimwear and undergarments are FINAL SALE !
Swimwear does not come with hygienic liner as we do not accept refunds or exchanges on swimwear! No exceptions please ensure accurate sizing due to policy. Email us for further information!
20% Restocking fee is applicable on certain items.
BOGO orders are not allowed any exchanges ! Please note that any orders sending 1 dress back and claiming chargebacks on the order will be sent out to collections!
JUST ENAJ IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE EXCHANGED.
MOST OF THE TIME YOUR PACKAGE IS LEFT INSIDE YOUR MAILBOX. PLEASE DOUBLE CHECK YOUR MAILBOX PRIOR TO CONTACTING USPS.